Having issues with your fire pit?
Just like a gas oven or gas heater are gas appliances, a fire pit is also a gas appliance and therefore proper precautions must be taken in order to ensure safety during installation and use - always be sure to follow the guidelines specified by the manufacturer in the installation & operation instructions. With that being said, many common issues are results of these specifications being overlooked - not the components themselves.
All of our products are very high quality and we stand behind their manufactured quality - they are mechanical components, that is, they don't have moving parts or components that can malfunction - so most issues with the products are a result from improper installation. Check out the common issues in the chart below to see if it can help solve your issue and get your fire pit working properly.
Gas Fire Pit Troubleshooting Chart
| Issue: | Cause: | Solution: |
|---|---|---|
| Low Flame Height | Low supply pressureLow BTU outputImproper gas line size | Have plumber increase gas pressureHave plumber increase available BTUPlumber adjust gas line size |
| Soot Build-Up | Not enough oxygen No ventilation | Include properly sized air mixer orifice Ensure proper ventilation |
| Whistling Noise | Flex line routingToo much gas supplyImproper gas line size | Ensure flex lines do not have sharp bendsHave plumber decrease gas supplyHave plumber adjust gas line size |
| Fire Pit Won't Stay Lit | Debris in gas line Leaks in a gas line | Purge gas line of air, debris. Test all connections, have plumber ensure proper sealing |
The Conclusion:
There's nothing quite like the comfort felt when sitting around a beautiful flame, enjoying the company of your best friends and family - so make sure your gas fire pit is running properly and safely so that it will provide years and years of joy. Many of the common issues above can be quickly fixed and have simple solutions. As always, if you have further questions or issues with your gas fire pit feel free to give us a call at 888-977-6849.
