Poor delivery set-up
"Delivery Set-up & Timelines are terrible. Instead of shipping directly to the purchaser Napoleon ships to a dealer & the purchaser picks the item up. Napoleon states delivery takes 5-7 business days. The dealer states 8-12 business days. It's been 11 business days and crickets. I phone the dealer to get a sense of the timeline and basically ""don't call us we'll call you"". Businesses wonder why Amazon is doing so well."