Poor Quality Control & They Charge You For It
"For what they charged for this, it should have arrived in good condition. Both doors were warped dented out of the box, and the design of the doors has a stupid screw on the bottom that drags along the bottom of the base and scratches it. Napoleon offers a great refund/warranty, and I've submitted a claim for new doors. If they actually send undented doors I may improve my review, however, they charge SHIPPING on parts that THEY sent that were all screwed up in the first place. At best they might get another star, but charging me to ship replacement parts when Napoleon messed up in the first place is wild. I do not recommend buying this. Get a grill in person from a store where you can inspect everything. The grill works great, but they need to knock off the price of this if their quality control/packing design is going to be so poor."