.jpg)
Contractors need more than access to products. They need reliable pricing, knowledgeable support, clear order visibility, and a supplier that can help keep projects moving. SpotixPro is a free trade program created for builders, contractors, designers, installers, and other professionals who source fireplaces, fire pits, grills, outdoor kitchens, patio heaters, and related products for residential or commercial projects.
Whether you are bidding a single backyard renovation or managing several installations at once, SpotixPro gives you access to trade-focused tools and support designed to simplify purchasing, improve project coordination, and help you serve your clients more efficiently.
What Is SpotixPro?
SpotixPro is the professional account program offered by Spotix for qualified trade customers. Membership is free and available to professionals across the construction, landscaping, pool, design, HVAC, hearth, hospitality, and outdoor living industries.
Instead of requiring contractors to become experts in every product category they install, SpotixPro connects members with an experienced team that can assist with product selection, compatibility questions, project pricing, order coordination, and post-purchase support. This allows professionals to spend less time navigating product details and more time managing their work in the field.
Apply for a free SpotixPro account to access professional pricing and services with no membership fee or purchase obligation.
Who Should Join SpotixPro?
SpotixPro is designed for professionals who regularly purchase products for client projects, installations, managed properties, or commercial spaces. Eligible members may include:
- General contractors and home builders
- Landscape and outdoor living contractors
- Pool builders and pool service professionals
- Fireplace, hearth, and HVAC installers
- Outdoor kitchen designers and installers
- Interior designers, architects, and design-build firms
- Property managers and hospitality professionals
- Commercial contractors and purchasing teams
SpotixPro can support both independent professionals and larger firms. The program is built to scale with the way you work, whether you place occasional project orders or source products throughout the year.
One Professional Resource for Multiple Product Categories
SpotixPro members can source products across the full Spotix catalog, including fire pits and accessories, gas fireplaces, electric and wood-burning hearth products, grills, outdoor kitchen equipment, patio heaters, venting, gas components, and installation accessories.
This broad product selection can make it easier to coordinate projects that include multiple categories. Instead of managing separate suppliers for a fireplace, fire feature, grill, and outdoor kitchen components, professionals can work with one team that understands the complete scope of the project.
Built Around the Way Contractors Work
SpotixPro is structured to support professionals before, during, and after an order. The program combines trade pricing with project assistance, order management tools, and dedicated support that can help reduce administrative work throughout the purchasing process.
Protect Project Margins with Exclusive Trade Pricing
SpotixPro members receive exclusive trade pricing on eligible products. Once you are signed in to an approved account, available discounts are automatically reflected while you shop.
For larger orders, project-specific pricing, or price matching, members can contact the Pro team directly. Having access to trade pricing early in the planning process can help contractors build more accurate estimates, identify options within a client's budget, and protect margins before finalizing a proposal.
Receive Faster Quotes and Project Proposals
When a project involves several products, multiple configurations, or specialty equipment, building a complete quote can take time. SpotixPro members can request expedited pricing and proposals from the Pro team, with a typical turnaround of one business day.
The team can help organize recommended products, confirm key specifications, and identify the accessories needed to complete an order. This can be especially helpful when bidding outdoor kitchens, fireplace packages, commercial fire features, or other projects with several connected components.
Get Product Guidance from an Experienced Pro Team
Product selection is rarely as simple as choosing a size and finish. Fuel type, heat output, clearances, controls, venting, electrical requirements, installation location, and accessory compatibility can all affect whether a product is appropriate for a project.
SpotixPro members can work with experienced representatives who understand the hearth, patio, barbecue, and outdoor living industries. The team can assist with product comparisons, sizing considerations, replacement options, component compatibility, and other purchasing questions.
Final installation decisions must always follow the manufacturer's instructions, local codes, and the requirements of the authority having jurisdiction. However, having a knowledgeable product resource can help contractors narrow their options and identify questions that should be resolved before ordering.
Use Complimentary Outdoor Kitchen Design Services
SpotixPro members can also access complimentary outdoor kitchen design assistance using 3D modeling technology. These services can help contractors and designers evaluate equipment placement, visualize cabinet layouts, and communicate the proposed design to clients before products are ordered.
A detailed kitchen plan can also make it easier to confirm appliance dimensions, identify required components, and reduce the risk of layout conflicts during installation. This service is especially useful for projects that include built-in grills, refrigeration, storage, access doors, side burners, sinks, or other integrated equipment.
Manage Orders Through the SpotixPro Online Experience
Approved members have access to an enhanced SpotixPro account experience created for trade professionals. From one centralized account area, members can review past orders, check shipment tracking, access exclusive trade pricing catalogs, and manage purchasing information more efficiently.
This can simplify common tasks such as locating a previous order, checking the status of materials for an active job, or identifying products used on a repeat project. The additional order visibility helps professionals stay organized without relying on separate emails or manual order records.
Coordinate Shipping Around the Project Schedule
Material timing can affect every stage of a project. SpotixPro members can work with the Pro team to review product availability, understand expected lead times, coordinate shipments, and discuss expedited delivery options when available.
More than two-thirds of Spotix orders ship from the company's central warehouse in North Liberty, Iowa. Spotix also works with a nationwide network of manufacturer and vendor locations to provide a broad product selection and efficient delivery options. Because products may ship from different locations, some orders can arrive in multiple shipments. Tracking details are provided so members can monitor each portion of an order.
Most in-stock parcel items ship the same or next business day and are typically delivered within approximately one week. Expedited or overnight service may be available for qualifying products. Large freight orders shipped by LTL carrier generally use the fastest available freight service and may not be eligible for further acceleration.
Request Order Holds When Project Timelines Change
Construction schedules can shift because of weather, inspections, client decisions, or work completed by other trades. When a project is delayed, SpotixPro members can contact the Pro team to discuss holding an order or scheduling a later shipment.
If an item is stocked in the Spotix warehouse, it may be held for up to one month when arrangements are made in advance. For products shipping from a manufacturer or distribution partner, the team can request a future ship date that better matches the project timeline. Availability and hold options vary by product and shipping location, so these requests should be discussed before the order ships.
Get Priority Warranty and Post-Purchase Support
Support should not end once an order arrives. SpotixPro provides in-house, priority warranty processing to help members address eligible product issues, obtain troubleshooting guidance, and coordinate with manufacturers when warranty service or replacement components are needed.
For contractors, faster access to warranty assistance can help reduce project downtime and simplify communication with the client. Members should keep model information, serial numbers, order details, and photos of the issue available when contacting the team so the request can be reviewed as efficiently as possible.
How SpotixPro Supports Each Stage of a Project
Before the order: Compare products, review technical requirements, request trade pricing, build project quotes, and use design services to plan more complex installations.
During purchasing and fulfillment: Confirm availability, place orders, coordinate delivery timing, access tracking, and review project information through your professional account.
After delivery: Get assistance with order questions, product troubleshooting, replacement components, and eligible warranty requests.
This full-project approach is designed to make SpotixPro more than a place to purchase products. It gives trade professionals a consistent resource they can return to as project requirements change and their businesses grow.
Frequently Asked Questions About SpotixPro
Does SpotixPro Cost Anything?
No. SpotixPro is free to join, and there is no membership fee or ongoing purchase obligation. Professionals must apply and be approved for a trade account before accessing member benefits.
How Does the SpotixPro Trade Discount Work?
After your account is approved, sign in before shopping. Available trade pricing will automatically appear on eligible products. For project pricing, larger orders, or price matching, contact the SpotixPro team at 319-626-5292 or Pro@Spotix.com.
Can I Use My Account for Fireplaces, Fire Pits, Grills, and Outdoor Kitchens?
Yes. SpotixPro members can use their professional account to purchase eligible products across the categories available on Spotix.com. This includes products also represented through the Spotix family of specialty storefronts, such as Fireplaces Direct, Firepits Direct, and Kickass Grills.
What If My Business Is Tax-Exempt?
After creating your account, email a valid tax-exempt or resale certificate to Pro@Spotix.com. Once the documentation has been reviewed and added to your account, eligible purchases made online or through the Pro team can be processed without collected sales tax.
Will I Have a Dedicated Account Representative?
The SpotixPro phone line and email address are monitored by the full Pro team so members can receive assistance as quickly as possible. Professionals who prefer a single point of contact can request to work with a specific representative when available.
The Pro team is available Monday through Friday from 8 a.m. to 5 p.m. Central Time.
Can I Expedite an Order?
Expedited or overnight shipping may be available for qualifying products. Contact the Pro team for availability and a shipping quote before placing the order. Freight shipments and products with manufacturer lead times may not be eligible for expedited delivery.
What Payment Methods Are Accepted?
Spotix accepts major credit cards, debit cards, ACH transfers, PayPal, and checks. Processing times vary by payment method. Credit card payment is generally recommended when the fastest available order processing is needed.
Partner with SpotixPro
The right supplier should do more than process an order. It should help you evaluate products, build accurate proposals, coordinate delivery, and solve problems when a project does not go exactly as planned.
SpotixPro gives contractors, builders, designers, installers, and commercial professionals access to trade pricing, product expertise, design services, professional account tools, and priority support across a broad range of hearth, patio, barbecue, and outdoor living products.
Apply for your free SpotixPro account and give your business a more efficient way to source products, manage orders, and support projects from planning through installation.
